Shipping policy
Shipping Policy - Diary Decor
At Diary Decor, we are dedicated to ensuring your orders are delivered promptly and safely. Please review our shipping policy to find details about processing, delivery times, and how we handle shipping-related concerns.
📦 Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with your tracking number.
🚚 Delivery Estimates
We offer standard worldwide shipping with the following estimated delivery times:*
- USA & Canada: 7–14 business days
- UK & Europe: 7–15 business days
- Australia & New Zealand: 7–16 business days
- Rest of the World: 10–20 business days
*Please note that delivery times may vary due to customs clearance, local postal operations, and uncontrollable delays.
🌍 International Shipping
- We ship to most countries worldwide.
- Customs & Duties: Any applicable duties, taxes, or import fees are the sole responsibility of the customer. These charges vary depending on your country’s regulations.
📌 Order Tracking
- All shipped orders include a tracking number, which you can use to monitor your package.
- Track your package via our Order Tracking Page or through the carrier's website.
If your tracking hasn’t been updated, or your order hasn’t arrived within the estimated timeframe, please contact us immediately so we can assist you.
🚨 Shipping Issues
If your order is delayed, lost, or damaged in transit, follow these steps:
- Contact our support team at support@diarydecor.com with your order details and tracking number.
- Allow our team 24–48 hours to investigate and resolve the issue.
For urgent matters, feel free to call us at +1 (877) 893-5831, Monday–Friday, 9 AM–6 PM (EST).
Thank You for Shopping with Us!
We appreciate your trust in Diary Decor and are committed to providing a smooth and reliable delivery experience. If you have additional questions about shipping, please reach out to our team at any time.