Refund policy

Refund Policy - Diary Decor

At Diary Decor, we strive to ensure your satisfaction with every purchase. Should you need to return an item, please review our policy outlined below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Items must be unused, unworn, and in their original condition with tags intact.
  • The original packaging and receipt or proof of purchase must be provided.
  • Items must be returned within 30 days of receiving the order.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods such as food or flowers.
  • Customized or personalized products.
  • Personal care items and beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

If you have questions regarding your item's eligibility, contact us at support@diarydecor.com.

2. Return Process

To initiate a return, follow these steps:

  1. Contact us at support@diarydecor.com to request a return.
  2. If your return is approved, we will provide you with an authorization and return shipping label.
  3. Follow the instructions provided to send the item back to us.

Please Note: Items sent back without prior authorization will not be accepted.

3. Damages and Defects

Inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, notify us immediately at support@diarydecor.com, and our team will work to resolve the issue promptly.

4. Refunds

Once your return is received and inspected, you will be notified of the refund approval status.

  • Approved refunds will be issued to the original payment method within 10 business days.
  • Please allow additional processing time depending on your bank or card issuer.

If you do not receive your refund after 15 business days, contact us at support@diarydecor.com.

5. Exchanges

For faster processing, we recommend returning your original item and placing a new order for the desired product.

6. Special Policies for EU Customers

If your order was shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. Items must meet the return eligibility criteria outlined above.

7. Contact Us

If you have any questions or concerns about your return or refund, please reach out to our support team:

  • Email: support@diarydecor.com
  • Phone: +1 (877) 893-5831
  • Address: Diary Decor, 612 State #1084, Belle Fourche, SD 57717 United States

We’re here to help and ensure you have a smooth and satisfactory return experience. Thank you for shopping with Diary Decor!