Frequently Asked Questions (FAQ)

📦 Orders & Shipping

1. How long does shipping take?
Shipping times vary depending on your location:

  • USA & Canada: 7-14 business days
  • UK & Europe: 7-15 business days
  • Australia & New Zealand: 7-16 business days
  • Rest of the World: 10-20 business days

2. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order through our website or the carrier’s tracking page.

3. Do you ship internationally?
Yes, we ship to most countries worldwide! Please note that customs fees and import duties may apply, depending on your country's regulations.

4. What if my order is delayed?
If your order hasn’t arrived within the estimated delivery time, please email us at support@diarydecor.com, and we’ll help resolve the issue.

🔄 Returns & Refunds

5. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your order, you can return it within 30 days of receiving it. Items must be unused and in their original packaging.

6. How do I request a return?
To initiate a return, contact us at support@diarydecor.com with your order details. We’ll guide you through the process.

7. When will I receive my refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The amount will be credited to your original payment method.

💳 Payments & Discounts

8. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.

9. Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to receive exclusive deals, discounts, and special offers.

🛠 Product & Support

10. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us at support@diarydecor.com with photos of the item, and we’ll arrange a replacement or refund.

11. How can I contact customer support?
You can reach us via email at support@diarydecor.com. Our support team is available Monday – Friday, 9:00 AM – 6:00 PM (EST).

Still have questions? Feel free to contact us – we’re happy to help! 😊