Refund & Exchange Policy

At DiaryDecor, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer hassle-free refunds and exchanges. Please review our policy below.

🔄 Refund Policy

1. Eligibility for a Refund

• You can request a refund within 30 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.

2. Refund Process

• Contact us at support@diarydecor.com with your order details and reason for the refund.
• We will provide return instructions and the return shipping address.
• Once we receive and inspect the item, we will process your refund within 5-7 business days to your original payment method.

3. Non-Refundable Items

• Gift cards
• Final sale or clearance items
• Used, damaged, or modified items (unless defective upon arrival)

🔁 Exchange Policy

1. Eligibility for an Exchange

• Exchanges are allowed for damaged, defective, or incorrect items within 30 days of delivery.
• The item must be unused and in its original condition.

2. Exchange Process

• Email us at support@diarydecor.com with photos of the item and your order details.
• We will send you a replacement or offer an alternative solution.
• If the item needs to be returned, we will provide further instructions.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method, as we are not responsible for lost return packages.

❓ Need Help?

For any refund or exchange inquiries, reach out to us at support@diarydecor.com, and we’ll be happy to assist you!